Because Lunette Cup is regulated as a medical device, it cannot be returned.  In the case of a product defect, please contact us to receive a replacement at

All other items purchased in the last 14 days are eligible for free return. 
To return or exchange items, you must contact us at within 14 days after receiving your order. We only provide a refund or exchange the product, if the product is unused and in its original condition.

Once your exchange or return is authorised, you'll receive step-by-step instructions and a prepaid shipping label via email. After our warehouse has checked out your returned items, a credit will automatically be applied to your credit card or original method of payment, within 10 days.