All items purchased in the last 14 days are eligible for free return. Products must be returned properly packed and in good condition in their original packaging. Please note that hygiene products, such as a menstrual cup, cannot be exchanged or returned after the sealed packaging has been opened, because such products cannot be put for sale again.
To return or exchange items, you must send us an email to firstname.lastname@example.org or fill in our withdrawal form here within 14 days after receiving your order. Please include the listed information below to your notice of withdrawal. If you wish to exchange a product to an equivalent product (instead of return), please inform us of this in your notice of withdrawal.
- Name, address, phone number.
- Order number, which can be found in the receipt and order confirmation sent to you via email.
- Reason for return (optional). We cannot require you to inform us of your reason to return the product, but we would like to hear the reason so that we can develop our operations and serve our customers better in the future.
- We can check all necessary information from the order confirmation or the receipt, if you are able to send either of the said documents to us.
We will respond to your email on business days (normally within 24 hours) and send you detailed return instructions and the dispatch note. After our warehouse has checked out your returned items, a credit will automatically be applied to your credit card or original method of payment.
If you decide to return only some of the ordered products, we will not refund any delivery costs/shipping fees. If the value of your order has initially exceeded the free delivery limit, but the final value of the order falls under the said free delivery limit due to the partial return of products, we will deduct from the total sum of payments to be returned to you a separate delivery charge of 10 Euros.
Important: Failure to collect a parcel from the collection point is not considered as an exercise of the right of withdrawal or return. If you fail or neglect to collect the parcel within the time limit indicated in the notice of arrival, Lunette has the right to charge from the Customer for the processing of the uncollected parcel returned to Lunette a separate processing fee of 10 Euros, which will be deducted from the total sum of payments to be returned to the Customer.